Last updated: March 19, 2026
Clear Plates ("we," "us," or "our") operates the Clear Plates platform for NYC fleet violation management. This Privacy Policy explains what data we collect, how we use it, and who we share it with.
Account information: When you sign up, we collect your name, email address, and organization name. If you enable business verification, we also collect your EIN, business address, and phone number.
Fleet data: You provide license plate numbers, registration states, vehicle nicknames, driver names, and driver assignment date ranges. This data is used to look up violations and match them to the responsible driver.
Renter portal data: If you are a fleet owner using the renter portal, we store renter company names, contact names, email addresses, and phone numbers that you provide.
Hearing defense data: If you use the idling defense feature, we collect respondent information, authorizer details (name, address, phone, email, relationship), and a drawn signature for the OATH GN4 authorization form.
Usage data: We log errors (with your user ID and request path) for debugging. We track your last dashboard visit to highlight new violations. We do not use cookies, analytics trackers, or tracking pixels.
Violation lookup: We send your license plate numbers and registration states to NYC Open Data (a public government API) to retrieve parking, camera, and OATH violation records. No personal information (names, addresses, etc.) is sent to NYC — only plate numbers and states.
Payment verification: We may automatically check the payment status of your DOF violations using NYC CityPay's public search. Only summons numbers are submitted to CityPay.
AI assistant: When you use the Clear Plates chat assistant, a summary of your fleet data (vehicle count, violation counts, driver names, and outstanding amounts) along with your question is sent to OpenAI's API for processing. Voice messages are transcribed using OpenAI's Whisper API. Audio files are not retained after transcription.
Email notifications: We send transactional emails (welcome messages, team invitations, violation digests, renter portal notifications) via SendGrid. These emails may include your name, organization name, violation summaries, and amounts due.
Payment processing: Card payments are processed by Stripe. We never see or store your credit card number — Stripe handles all card data under their PCI-DSS compliance. We send Stripe your organization ID, violation IDs, and payment amounts as metadata. Violation fine amounts are remitted to NYC agencies on your behalf via Stripe Connect.
We use the following third-party services, all hosted in the United States:
We do not sell, rent, or share your data with advertisers, data brokers, or any third party not listed above. All third-party integrations are for core platform functionality only.
Your data is stored in a Supabase-managed PostgreSQL database in AWS US-East-1 (Northern Virginia). All data is encrypted in transit (TLS/HTTPS) and at rest. We use row-level security policies to ensure organizations can only access their own data. API routes are protected by JWT authentication with server-side verification.
We retain your data for as long as your account is active. If you delete your organization, all associated data (vehicles, violations, assignments, cases, payments, and documents) is permanently deleted. You may request data deletion at any time by contacting us at hello@clearplates.com.
Clear Plates does not use cookies for tracking or advertising. We use browser session storage (cleared when you close the tab) to cache your profile data for faster page loads. We do not use Google Analytics, tracking pixels, or any third-party analytics tools.
You may request access to, correction of, or deletion of your personal data at any time by emailing hello@clearplates.com. We will respond within 30 days.
Clear Plates is a B2B platform for commercial fleet management. We do not knowingly collect data from anyone under 18 years of age.
We may update this policy from time to time. We will notify registered users of material changes via email. The "last updated" date at the top reflects the most recent revision.
Questions about this privacy policy? Contact us at hello@clearplates.com.